A money-back guarantee, also known as a satisfaction guarantee, is essentially a simple guarantee that, if a buyer is not satisfied with a product or service, a refund will be made.
How does the 30-Days Risk-Free Money Back Guarantee* work?
100% Satisfaction or your money back
We want you to be satisfied with your HYLA EST Air & Room Cleaning System, however, if after using our product and you are not satisfied for whatever reason then we’re offering a 30 days risk-free money back guarantee as detailed below.
How to claim?
You have purchased a HYLA EST Air & Room Cleaning System via our official HYLA Malaysia Online Store at www.hyla.my and have used it for not more than 30 days from the date of delivery and if unsatisfied, kindly inform us of your intention to return the product within the next 7 days to receive your money back.
Complete the claim form (download here), including the reason that you aren’t satisfied, please provide as much details as you can to help us to improve our products. 1. Email the completed form together with the original receipt as proof of purchase; to HYLA (M) Sdn Bhd at firstname.lastname@example.org within 7 days from the expiration of 30 days' risk-free date.
2. You will receive your money back within 30 days of receipt of product returned. Refund offer is valid only for purchase of HYLA EST Air & Room Cleaning System.
For further support, please contact our personnel at HYLA Careline 1300-13-HYLA(4952) from Monday - Friday: 10:00 am - 5:30 pm or WhatsApp our HYLA Careline at +60162663372.
Claims must be received within seven (7) days from the date of expiration of 30 days' risk-free date. Offer open to all Malaysian residents only. Kindly retain original receipts for claim. Limited to One(1) claim per product only. Strict eligibility requirements apply.
Terms & Conditions
This 30 DAYS RISK-FREE MONEY BACK GUARANTEE offer is made available by HYLA (M) Sdn. Bhd. (Company No:668297-M) located at 1-13-01, M-City Ampang, Tower 1, No. 326, Jalan Ampang, 50450 Kuala Lumpur, Malaysia for the purchase of HYLA EST Air & Room Cleaning System through HYLA Malaysia Official Online Store at www.hyla.my and its terms and conditions are set herein:-
1. This offer is only open to individuals who have purchased an eligible HYLA EST Air & Room Cleaning System via official HYLA Malaysia Online Store at www.hyla.my and attended to a session of “User Training” of which conducted on the same day of delivery by our qualified authorized personnel, thereafter have used it for a maximum of thirty (30) days in accordance with the operating instructions. If after thirty (30) days of using the product and it does not perform exactly as described, you may apply for money back in accordance with these terms and conditions.
2. It's a compulsory to submit the 30 Days Risk-Free Money Back Guarantee Claim Form to process return. The Claim Form can be downloaded here. Should you encounter any problem relating to form submission, please contact our HYLA Careline at 1300-13-HYLA for assistance.
3. The "30 Days Risk-Free" period runs effectively from the date of delivery.
4. Original receipt(photocopies are not accepted), as proof of purchase must be produced and return to us upon inspection of the goods by our authorized personnel once your refund is approved.
5. Money back will be paid by cheque, for the price paid (excluded bank charges or interest if any), within a period of 30 days of receipt of the product and completed documentation.
6. No responsibility can be accepted for claims lost or delayed in the return or incomplete or illegible forms. Proof of posting will not be accepted as proof of delivery.
7. All care should be taken to ensure the intended returned product is adequately packaged in its original packaging to avoid loss or damage. We reserve the rights to deduct from the refund the cost of rectifying any loss or damage to the product.
8. We will not accept any liability for additional costs associated with the return, proof of delivery or carriage of the product.
9. This is a consumer's protection promotion for online purchase only and neither retailers nor wholesalers may apply including purchase made after a physical demonstration conducted by our authorized personnel.
10. Refunds will not be provided if you simply change your mind.
*Terms & Conditions apply