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Frequently Asked Questions

If you are sensitive to dust and looking for a water filtration vacuum cleaning system for a change, you have made the right choice. We can assure you that "water separator" cleaning system is the finest and most effective eco-cleaning system design to make life easier for allergy sufferers like you.

In the video below, you'll learn how to identify a true water separator cleaning system and how water filtration method can benefit you as compared to a conventional vacuum.

We have prepared a list of frequently asked questions to help you understand even more about ‘water separator’ cleaning system especially if you are new and have not experience or seen a product demo before. We hope the answers provided are sufficient for you to determine if our cleaning system best suit your requirements and help you make a better and informed decision as cleaning is a life-long process.

Enjoy!

1. WHAT IS A WATER SEPARATOR CLEANING SYSTEM? The water separator cleaning system is a unique and finest cleaning system available in the market. Its method of filtration is by using water due to the fact that water is non-porous and wet dust cannot fly. The water separator technology was discovered in 1920 by John W. Newcombe and the first product to use this method of filtration is Rainbow. Due to the effectiveness of water separator technology in eliminating dust particles, many companies begin to compete by researching and improving the technology. Even after a century of discovery, most brands that are using water separator technology require maintenance where its separator requires cleaning after every use.After spending millions in research and development, HYLA achieved a technology breakthrough in 2001 with the invention of 'self-cleaning' water separator that is worldwide patented that requires no maintenance setting a benchmark in the industry and propelled it to become the finest water separator cleaning system in the market. 2. WHAT IS THE DIFFERENCE BETWEEN HYLA AND OTHER WATER BASED VACUUM CLEANERS? Water based vacuum cleaners are commonly known as wet & dry vacuum cleaners. The method of filtration is known as a water bath filtration or bubbling system where a combination of water and conventional filters are used to filter the dust particles. As the dust particles get sucked into the system, a small amount of dust will be trapped in the water and most of it will escape and be released back to the environment. To ensure cleaner air, conventional filters(usually more than one) are normally used to filter the dust particles before the air is expelled back to the environment. So, in other words, these filters are subject to replacements as they will be clogged up due to repeated usage otherwise the performance of the vacuum will be affected and ultimately causing overheating.As for the HYLA, the method of filtration is using a patented ’water separator’ to separates the air from the water. The water separator rotates at a high speed of 25,000 rotational per min(almost twice the speed of a Formula 1 car) creating a centrifugal force in the HYLA system restricting only air to pass through the water separator leaving 100% dust particles to be trapped in the water. With a geyser tube that creates a constant upward stream of water called the ‘geyser effect’, optimised filtration is achieved as the air is thoroughly washed before it passes through the water separator ensuring only cleaned, water washed air is returned into the environment. Our HYLA patented ‘water separator’ is designed as self-cleaning so it’s maintenance-free! 3. HOW COME HYLA IS MORE EXPENSIVE THAN OTHER WATER BASED VACUUM CLEANERS? Water based vacuum cleaners are commonly known as wet & dry vacuum cleaners. The method of filtration is known as water bath filtration or bubbling system where a combination of water and conventional filters are used to filter the dust particles therefore long term maintenance is usually required such as replacement of filters as opposed to HYLA which is maintenance-free because of the uniqueness of the patented ‘water separator’. Read more on Question No (2).Though it may sound expensive upfront, but in the long run you’ll actually end up saving thousands of Ringgit in maintenance costs of filters replacements and etc. HYLA is a precision-made high quality cleaning system that ensures you, a trouble-free usage of over many years to come. Our customers choose the HYLA because it’s user-friendly, high quality, functional and versatile. It’s an investment for a healthier and cleaner home environment. 4. IS THERE ANY OTHER SIMILAR BRAND THAT USES SELF-CLEANING WATER SEPARATOR? No. Our HYLA self-cleaning water separator is worldwide patented. Other similar brands claim to be self-cleaning but actually it requires cleaning maintenance after each use. We advise you to please refer to their respective brands' product manual to find out more information. 5. WHAT CAN HYLA DO? HYLA is an eco-friendly multi-purpose home cleaning system that uses 100% water to keep the indoor home environment clean and safe.It is commonly used for 1) Air purification 2) Sanitizing 3) Aromatizing 4) General wet & dry vacuuming 5) Removing dust mites effectively from mattresses, carpets, sofas for allergy sufferers 6) Unclogging of drains 7) Blowing & many more. Whether you are using it daily, weekly, monthly or occasionally − with the HYLA, each use is a guaranteed satisfaction because of the results you'll get to experience. It is so clean, so fresh, every time! User-friendly operation with the touch of one button and maintenance-free, this is why the HYLA has over million enthusiastic users and is the most sought after eco-cleaning system in the world. 6. WHAT IS SO SPECIAL ABOUT VACUUMING WITH THE HYLA? The patented self-cleaning water separator invention of HYLA was a revolution in the vacuum industry. HYLA is the only cleaning system in the world that uses 100% water to trap the dust particles without any bag or filters. So, it’s maintenance-free and eco-friendly. 7. HOW IS HYLA MORE EFFECTIVE IN CLEANING MATTRESSES AS COMPARE TO OTHER VACUUM? The HYLA Electro Nozzle which is an attachment used with the HYLA to deep clean mattress is powered by a separate motor. Its rotational brush is powered driven by the motor to constantly beat and scrub to extract dust mites effectively. It is uninterruptible cleaning! No performance loss, no suction loss. In conventional vacuum, the brush is usually air driven by suction power from the motor unit itself and when the bag and filters get clogged up, the cleaning performance will be reduced tremendously. Dust mites extraction requires constant and strong beating like what we used to do beating the mattress under the sun but we no longer do due to the weight of mattress and space constraint. With the HYLA, you can now enjoy mattress cleaning more effectively and easily. 8. IS THE HYLA A GOOD INVESTMENT? With HYLA, there’s no need to buy bag or filters replacement and a range of different cleaning appliances – HYLA does it all. HYLA users around the world experience the savings they make from just using water to clean every day. Less hassle and more effective cleaning. And they experience a new level of cleanliness at home, more healthy and safe. Many customers have also overcome allergy problems with the regular use of HYLA. 9. WHAT IS THE PRICE OF THE HYLA? HYLA is an advanced, premium eco-friendly home cleaning system that replaces numerous other cleaning tools and delivers great value for a lifetime of use. The price for a complete set of HYLA Air & Room Cleaning System is RM12,650.00 come with a 4 years warranty for consumer use and 1 year warranty for commercial use. For more information on warranty please click here. 10. IS HYLA AND RAINBOW THE SAME? HYLA and Rainbow are both competing companies that use water separator technology in its cleaning system to separates the air from the water. Water separator technology was discovered by John W. Newcombe in 1920 and the first product to use this method of filtration is Rainbow. Due to the effectiveness of water separator technology in eliminating dust particles, many companies begin to compete by researching and improving the technology. HYLA is one of the companies that have spent millions in research and development to improve the technology and currently HYLA is the only company that uses water separator that is self-cleaning in its cleaning system which is worldwide patented. Though Rainbow adopted the technology in 1920, HYLA perfected it since 1990! 11. WHAT IS THE DIFFERENCE BETWEEN HYLA AND RAINBOW? Both systems are very similar in terms of applications, functions and usages. The most significant differences are;Firstly, HYLA uses only 100% water as its filter due to its unique patented water separator and geyser effect as opposed to Rainbow which requires an additional HEPA Neutralizer to filter the air(refer to Rainbow manual page 4 item no 7 https://rainbowsystem.com/uploads/manuals/R17418W-2_SRX_Owner_Manual_ENGLISH_SPANISH_CALIFORNIA.pdf).Secondly, HYLA patented water separator is ‘self-cleaning’ thus it’s maintenance-free as opposed to Rainbow where it requires cleaning and proper care and maintenance (refer to Rainbow manual page 7 item ‘clean the separator’ https://rainbowsystem.com/uploads/manuals/R17418W-2_SRX_Owner_Manual_ENGLISH_SPANISH_CALIFORNIA.pdfThere are some other minor differences but the above 2 items are the most important characteristics that users have to be aware of because it affects the performance of the cleaning system due to noticeably reduced airflow as highlighted in the Rainbow manual Troubleshooting Guide page 10(https://rainbowsystem.com/uploads/manuals/R17418W-2_SRX_Owner_Manual_ENGLISH_SPANISH_CALIFORNIA.pdf). 12. HOW COME I’VE HEARD OF RAINBOW BUT NOT HYLA? Basically, Rainbow has been around for over 80 years and they are the ones that first adopted the water separator technology since discovery by John W. Newcombe in 1920. Starting in 1948, the Rainbow has been marketed through direct selling and due to its early presence, they are more popular then whereas HYLA only started in 1990, so, many would have heard about the Rainbow than the HYLA due to the longer years they are in the market. 13. HOW COME HYLA HAS NO FILTER, SO HOW DOES IT TRAPPED DUST PARTICLES? HYLA Air & Room Cleaning System does not have any mechanical filter but uses 100% water as its filter to trap dust particles. This is possible due to its patented water separator that rotates at a high speed of 25,000 rotational per min(almost twice the speed of a Formula 1 car) creating a centrifugal force in the HYLA system restricting only air to pass through the water separator leaving 100% dust particles to be trapped in the water. With a geyser tube that creates a constant upward stream of water called the ‘geyser effect’, optimised filtration is achieved as the air is thoroughly washed before it passes through the water separator ensuring only cleaned, water-washed air is returned into the environment. 14. HOW DO I KNOW THE AIR THAT COMES OUT OF HYLA IS REALLY CLEAN? HYLA is an ISO 9001 certified organization that has a reputation of serving the world markets for over 30 years. Its product is marketed in over 80 countries worldwide. HYLA spent millions in research and development of its product and before the HYLA can be marketed, it goes through many stringent tests and certification. Certification institutions such as Dr. Drexler + Dr. Fecher - Institut für Analytik und Beratung(Certificate No. 010853), ZPMed Centre For Preventive Medicine and GBBT AG. Switzerland Allergy-Friendly is some of the seal obtained by HYLA. 15. DOES HYLA WATER SEPARATOR REQUIRES ANY CLEANING OR REPLACEMENT? No. HYLA patented water separator is self-cleaning and requires no replacement. Our patent no is SI 20461;  Patent Ep 1262269;  Patent US 7.203.992.82 16. IS THERE ANY FILTER TO BE REPLACED? Absolutely no filter replacement. 17. WHERE CAN I PURCHASE A HYLA AIR & ROOM CLEANING SYSTEM? The HYLA Air & Room Cleaning System is only sold through a) HYLA Malaysia Official Online Store at www.hyla.my or b) Authorized HYLA Reseller if you are interested in purchasing a HYLA through an in-home demonstration. We advise you to please fill up Book a Demo form so our office can contact you accordingly. 18. WHO CAN I CONTACT FOR SERVICE, REPLACEMENT PARTS OR ACCESSORIES & CONSUMABLES SUPPLIES? For service, kindly contact HYLA Careline at 1300-13-HYLA(4952) or WhatsApp HYLA Careline at +60162663372. More info, click https://www.hyla-malaysia.com/carelineFor Replacement Parts or Accessories & Consumables Supplies, kindly visit HYLA Malaysia Official Online Store at www.hyla.my 19. WHERE CAN I OBTAIN A REPLACEMENT OWNER’S MANUAL? Owner manuals are available for download on this website, kindly click on https://www.hyla-malaysia.com/manual 20. WHAT IS COVERED UNDER THE HYLA WARRANTY? HYLA Malaysia provides a standard four (4) years warranty on the HYLA Air & Room Cleaning System. These warranties do not cover normal wear and tear arising from the usage of products. Learn more on warranty, click here 21. CAN HYLA PICK UP LIQUIDS? Yes. HYLA Air & Room Cleaning System is able to perform wet-pick up such as liquids. As for HYLA Ventus Electro Nozzle, it is specially designed for dry deep cleaning only. Kindly refer to the instructions in the owner’s manual. Owner manuals are available for download on this website, kindly click on https://www.hyla-malaysia.com/manual 22. HOW MUCH WATER DO I PUT IN THE WATER PAN? Fill the water up to the water level mark indicated at both sides of the water pan which is 4 litres. Do not fill up the water pan full. 23. CAN I USE HYLA WITHOUT WATER IN THE WATER PAN? Water is the main filtration to trap dust particles in the HYLA System. Though without water, the HYLA can still be switched on but it won't be able to trap dust particles, thus it is not recommended to use without water. 24. HOW LONG CAN THE HYLA BE SWITCHED ON? The HYLA is a high performance cleaning system. Continuous long hours of usage is normal. As long as the water level is correctly used during the operation, the air and water will cool down the HYLA preventing any overheating. 25. WHAT IF I ACCIDENTALLY FORGOT TO SWITCH OFF THE HYLA DURING AIR CLEANING AND WILL THE WATER DRIED UP? The HYLA air cleaning mode is controlled by an electronic timer which will automatically switch off the HYLA after 25 minutes. It can be restarted for another 25 minutes cycle by using the remote control provided or simply press the green button to switch off and press again to restart, so you don't have to worry about the water drying up. 26. IS 25 MINUTES SUFFICIENT TO CLEAN THE AIR SINCE THE HYLA AIR CLEANING MODE IS PROGRAMMED ONLY FOR 25 MINUTES. Research has been conducted and found that 25 minutes is sufficient to clean the air in normal room size. Due to its high suction power of 2.5 meter cubic per minute, a 25 minutes cycle covers approximately a room size of 2,200 cubic feet. If felt not sufficient, the HYLA can be switched on for another cycle. 27. CAN I USE NON-HYLA BRAND ESSENTIAL OILS, FRAGRANCES OR CLEANERS WITH THE HYLA AIR & ROOM CLEANING, HYLA NIMBUS AND WATER AIR FRESHENER? HYLA highly recommend uses of HYLA products and supplies only as all products and supplies are tested and made especially for use with HYLA. 28. IS THE HYLA VENTUS ELECTRO NOZZLE SAFE TO USE ON MY FLOORS? Yes. Besides the main usage of deep cleaning of mattresses and carpets, HYLA Ventus Electro Nozzle can be used to clean the following types of floors: marble, stone, ceramic tiles and vinyl and linoleum. Do not use on wet floors.

Your online purchase of HYLA is backed by our
30 Days Risk-Free Money Back Guarantee so you can purchase at ease and if you are still not satisfied with the product, we’ll be happy to refund your money.

If you still have any further questions, please do not hesitate to reach us via HYLA Malaysia WhatsApp Careline at +60162663372  or Call our HYLA Malaysia Careline at 1300-88-4952(HYLA).